Why Angel?

angel

an•gel [eyn-juh l]

–noun

1. a person whose actions and thoughts are consistently virtuous.

2. an attendant or guardian spirit

We recognise the need to build strong and supportive relationships with our customers and this comes ‘built in’ to every member of the team. A key component of this is to ensure that a high level of communication is maintained; ensuring that customers are kept well informed of progress no matter what the enquiry or situation may be.

Commitment to our Customers

Our values are:

• Customer Focus – Our customers are at the centre and future of our business

• Excellence of Service – Angel are committed to total quality:-

• Angel strives to satisfy each customer’s requirements in the most effective way
• Angel honours all commitments it makes
• Angel will work with all customers in a flexible, proactive and supportive manner

• Commercial Focus – Angel is flexible and offers a broad range of products and services, proactively scoping the ever changing marketplace.

• Service Culture – Through dedicated account management we seek feedback, promoting change and innovation

• Professionalism – This is our core value and everything we do is undertaken in a professional, honest and ethical manner.

• Long Term Outlook – Angel sees all its customer relationships as long term; this is why we seek to be flexible and proactive.

Key Products

SAP Business One

Fully accredited SAP Partner offering full Sales, support and installation services.

• Industry Renowned Support team with dedicated helpdesk ticketing

• Award winning training and Implementation team

• Online support tracking

• Guaranteed Response times

• Over 40 years experience within the team

Pegasus Software Support

Offering Support for Pegasus Opera and Pegasus Opera II Enterprise, we also develop bespoke modifications.

• Full in house development work –not outsourced

• Industry Renowned Support team with dedicated helpdesk ticketing

• Industry Renowned training and Implementation team

• Online support tracking

• Guaranteed Response times

• Over 40 years experience within the Pegasus team

Sage Software

Fully authorised to sell Sage 50 and Sage Payroll Products

• Over 40 years experience within the Sage Team

Hardware

Angel is Vendor independent which gives us free choice from the top tier of manufacturers in each technology area. Therefore sales in this area are not driven by hidden back end rebates or margin, but maintain a complete independence that allows recommendation to be driven totally by customer demand.

We enjoy partnerships with many top tier companies such as HP, Microsoft, Lenovo, Dell, Acer, Toshiba, Sony, Fujitsu, Apple, Palm, Mail Marshall, Web Marshall, Postini, Cisco, Websense, Mimesweeper, Surf Control, Barracuda

Unified Comms

Convergence, and the prominent role that IP Telephony has in a converged network, is the most significant trend in IT today. Combining voice, data and video over a single IP based network has immediate cost benefit from management of an infrastructure but also opens up the possibility of considerable further gains through the deployment of applications.

Key Services

• Pegasus Software Support
• Pegasus Software Installation
• SAP Business One Support
• SAP Business One Installation

Hardware Support

Sometimes known as Hardware Maintenance - Angel is able to provide support where each item is covered on an annual contract basis to an agreed service level. We also give a guaranteed fix commitment even on a four hour response.

• Guaranteed Fix

• System Restoration

• 24 x 7 Delivery available

• National Coverage

Network Support/Helpdesk

Angel’s technical helpdesk provides application software and general operating systems support via telephone, remotely and on site.

• Online support logging tracking

• Guaranteed Response times

• National On site attendance facility

• Guardian Angel – Monitoring System

PC Disposals

More than just conforming to WEEE directives we offer:-

• On-line quotation service

• Client can request collections 24/7 on-line or by phone during normal working hours.

• Data wiping of all storage devices to the highest industry standards.

• On-line asset reports available for client 24/7 via secured client log-in.

• Environmental disposal in line with WEEE Directive.

• Provision of WEEE compliance certificate with each batch processed.

COMMS Provisioning

Using our own unique circuits we are able to provide more than just ‘standard’ broadband and can often provide broadband into areas most cannot. We offer ADSL, ADSL2+ and SDSL priced very competitively.

Domain Hosting

Your domain is place on a server is housed and managed from within our own private datacentre space with redundancy and backups in every aspect of the infrastructure. We do not rent our ISP services from other people or overcrowd space on other people’s servers.

• Huge range of packages available eg Angel Business Pack includes Domain Registration, 100Mb webspace and SMTP mail feed @ £195 +VAT

• All domains can be managed by you via customer control panel

• We offer Spam filtering services on all accounts - Traditional spam filtering used by other hosts, such as SpamAssassin use keywords to guess which emails might be spam - this leads to high false-positive rates (genuine emails being lost). Because our service does not use traditional scoring, and does not guess which emails may be spam, it leads the industry with a false positive rate of less than 1 in 1 million. Our service is a dedicated appliance server, which sits between our mailservers and the internet stopping spam and virus emails before they even reach our core mailservers:

PC and Network Installations

Angel has the experience to plan and implement small to large national or local roll out programmes. Our focus is to minimize disruption and down time to the customers. We have an experienced and qualified engineering team able to provide a commission and decommission service with a high level of ownership based on our belief in service delivery culture.

Key Staff Numbers

Field Site Engineers 95 (40 London)

Workshop Engineers 14 (11 London)

Technical Support 14

1st & 2nd Line Helpdesk 10

Accounting Software Support 4

Developers 1

Accounts Implementation 3

Account Managers 2

Attachments:

File	Description	File size
Angel Essential.pdf		652 Kb